At NERO, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Times
Delivery times may vary depending on your location and the shipping service selected at checkout. Estimated delivery times will be provided where applicable.
3. Shipping Charges
Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option selected.
4. Delivery Address
Please ensure that your shipping information is accurate and complete when placing your order. NERO cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
5. Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
6. Delays
Although we work with reliable delivery partners, delays may occasionally occur due to weather, public holidays, courier issues, customs, or other circumstances beyond our control.
7. International Orders
For international deliveries, customers may be responsible for any applicable customs duties, taxes, or import charges imposed by the destination country.
8. Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order details so we can assist you.
9. Contact Us
If you have any questions about shipping or your order, please contact us through the contact details provided on our website.