At NERO, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review the following Return & Refund Policy.

1. Return Period

Customers may request a return within 14 days of receiving their order, provided the item meets our return conditions.

2. Return Conditions

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Have all original tags and packaging attached.

• Not show signs of washing, damage, stains, or alteration.

3. Non-Returnable Items

Items that have been worn, washed, damaged, altered, or returned without their original packaging may not be eligible for a refund or exchange.

4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue. We will review the matter and provide an appropriate solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

6. Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, the customer may be responsible for the cost of returning the item.

7. Exchanges

If you require a different size or eligible replacement, please contact us within the return period. Exchanges are subject to product availability.

8. Sale Items

Sale or promotional items may be subject to specific return conditions, which will be stated at the time of purchase.

9. Processing Time

Refund processing times may vary depending on the payment provider or bank. Once processed by NERO, the time for the funds to appear in your account is outside our control.

10. Contact Us

For return or refund enquiries, please contact us using the contact details provided on our website and include your order number.